How long does shipping take?
We aim to process orders within 24 hours. Delivery time depends on the destination:
– Within Germany: 1-3 days (FREE)
– Within Europe: 3-6 days (FREE)
– Worldwide: 7-10 days (FREE)
Is there express shipping?
Yes. After your order, you can optionally add express processing with registered mail (Einschreiben) for €4.99 on the confirmation page. If you order by 12 noon on a working day, we send your card the same day as registered mail with tracking.
Where can I find my order confirmation?
Please check your email (including the junk or spam folder) for an automatic confirmation of your order. If you cannot find it, please contact us.
How can I cancel an order?
Please contact us quickly to stop your order from being shipped. Unfortunately we cannot accept cancellations once the product has been shipped and is on its way to you.
Item not arrived?
Please allow 2 days in addition to the expected delivery time before contacting us. Please also check the delivery address you entered.
What if my order arrives faulty or damaged?
If the parcel or the product arrives damaged, please contact us immediately with photos of the damage.
Do you accept returns?
Yes! We accept customer returns within 30 days of receiving the goods. Returns are free for you. This does not apply to digital content (map updates as a download with activation code) once the download link and activation code have been delivered and you previously agreed to the immediate start of delivery. Your statutory rights in case of defects remain unaffected. Please contact us if you want to return a product and describe the reason for the return.
Accepted payment methods
- Credit and debit card (Visa, Mastercard)
- Klarna (for delivery to Germany)
- Amazon Pay
- Apple Pay
- Google Pay
- EPS (Austria)